Contact Best Casinos Canada

Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us how a free spins offer actually played out for you? This page covers the ways to reach Best Casinos Canada, what we can help with, and what happens once your message lands with us.

Ways to Get in Touch

Email is the best way to reach our team. We read every message that comes in and reply personally rather than through an automated system. Please note that this page is for general enquiries, feedback and corrections — we cannot process payments, deposits or withdrawals on behalf of any casino, since we are an independent comparison site and not an operator.

When writing in, a short summary of what your message is about helps us route it to the right person and get back to you sooner.

What We Can Help With

Questions about our reviews — If you want more detail on how we assess a Canadian online casino, or how a specific welcome bonus or free spins package actually works, ask away.
Corrections — Bonus terms, wagering requirements and free spins offers change often. If you notice something on our site that looks out of date, we want to know so we can check it.
Content suggestions — If there's a payment method, game provider or a specific casino you'd like us to look at and potentially cover, let us know.
Partnership enquiries — Operators or affiliates wanting to discuss a listing should introduce themselves and explain what they have in mind. We're upfront that this site can earn commission from some of the casinos it lists, but that never determines where a brand sits in our rankings.
Player wellbeing concerns — If you or someone close to you is finding it hard to control their gambling, mention this in your message and we'll point you toward appropriate support resources available across Canada.

How We Rank and Rate the Casinos We List

Since much of what we cover relates to our ratings of Canadian online casinos, it helps to know how those ratings are put together before you write in with a question about them. We assess each brand against factors such as the size and fairness of the free spins and welcome bonus terms, the breadth of games and software providers on offer, the range of payment methods available to Canadian players, licensing and security standards, and the general usability of the site and its mobile experience. No casino pays for a better position on our list — commission from an operator, where it exists, never influences the editorial rating a brand receives.

Before You Contact Us — A Few Quick Answers

Some questions come up often enough that it's worth addressing them here rather than waiting on a reply:

Can you help me claim a specific free spins offer? We can explain how an offer works and what its terms mean, but claiming and activating any bonus has to be done directly on the casino's own site, using the registration process it sets out.
Can you resolve a dispute with a casino? We're not able to intervene in individual disputes over withdrawals, account verification or bonus terms. Those need to go through the casino's own support team, and where applicable, its licensing body.
Do you cover casinos outside your main list? If you're specifically looking for options beyond the standard Canadian-facing market, our page on Best Non GamStop Casinos 2026 may be a better starting point.

What Happens Once You Write In

Every message is read by a member of our team, not filtered through a bot. We aim to reply within a couple of working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person — for example, a technical correction alongside an editorial one — it may take a little longer, but we will follow up either way.

Keeping Our Site Accurate and Useful

Best Casinos Canada relies on reader feedback as much as our own research to keep listings for Canadian online casinos, their bonus terms and their free spins offers current. If something you read here didn't match what you experienced when you signed up, we genuinely want to hear about it — it helps every reader who visits after you.

Reach out whenever something needs clarifying. We look forward to hearing from you.